Copyright 2020 © Mameha, Ltd. All Rights Reserved
1. WHAT INFORMATION WE COLLECT FROM YOU.
1. By using our website (mamehaskin.com), and enabling cookies, you are allowing us to collect data on you. Under the GDPR, consumers are afforded particular rights in relation to their personal rights. In accordance with these rights, we have applied further transparency to ensure users are able to take advantage of these benefits. The individual rights afforded under the GDPR are as follows: 1. Right to be informed:
(b) For customers purchasing products. If you make purchases at our online store, we will collect and maintain your name, email address, mailing address, telephone number, purchased product information, payment data supported by our website such as debit or credit card number, order tracking number, referring URL, IP address and a password. If you purchase a gift certificate at our online store, we will also collect the name, email address, mailing address, and telephone number of the recipient. Before confirming your order, you will have the opportunity to review the order form and make changes and additions to the information it contains and these changes will automatically be kept for future use. If you cancel an order or do not complete an order, we may collect and use any email address or other information that you have entered as we would collect and use it if you had completed an order.
2. USE AND DISCLOSURE OF PERSONAL INFORMATION.
We may from time to time send you email or other communications regarding current promotions, specials and new additions to the Website. If you have supplied us with your telephone number(s) you may receive telephone calls from us with information or requests for information regarding an order you have placed. You may “opt out” or unsubscribe from our newsletters and non-transactional related emails and disclosures to third parties for promotional purposes by following the unsubscribe instructions in any email you receive from us. Being removed from our email list does not mean that you will automatically be removed from our regular mailing list. If you would like to be removed from our mailing list completely, you will need to contact our office.
4. SAFEGUARDING YOUR PERSONAL INFORMATION.
4.1 Our Security Measures. In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third-party banking institutions, process agents and distribution institutions. They receive the information they need to verify and authorise your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured server transactions that encrypt your information in transit to prevent someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorised access by physical security means. Although MAMEHA uses reasonable efforts to safeguard the security of your Personal Information, transmissions made on or through the Internet are vulnerable to attack and cannot be guaranteed to be secure. In addition, submissions made via email are not protected by SSL technology and are vulnerable to interception during transmission. You hereby acknowledge that MAMEHA is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorised manner. MAMEHA will promptly notify those persons whose information has been compromised should there be a security breach. 4.2 Protecting Yourself. You are solely responsible for safeguarding and maintaining the secrecy of your User ID, passwords and/or any account information in your possession or control. Please be careful and responsible whenever you are online. The Website contains links to third parties who may collect information directly from you. Each of the websites linked from the Website have separate privacy policies and data collection practices, independent of MAMEHA, and MAMEHA has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites nor does MAMEHA make any warranties or representations about the contents, products or services offered on such websites or the security of any information you provide to them. In addition, it is important to keep us updated with your most current contact information. You may ask us in writing via mail or email at firstname.lastname@example.org to have the information on your account deleted, updated or corrected, subject to Section 1.2; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Note that we may retain changed or deleted information for archival or other purposes.
Contact email@example.com to have the information on your account deleted, updated or corrected, subject to Section 1.2; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Note that we may retain changed or deleted information for archival or other purposes.
5.2 Children, Parental Consent Policy. The Children’s Online Privacy Protection Act imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on websites that know they are collecting Personal Information from children under the age of 13. We want to let you know that it currently is our policy not to collect Personal Information from any person under 13 because children are not permitted to use the Website or services on the Website, and we request that children under the age of 13 not submit any Personal Information to us via the Website. As one measure to ensure that we do not gather Personal Information from children, we require that all individuals provide a valid credit card number before completing a purchase order. If we learn that we have inadvertently gathered Personal Information from children under 13, we will attempt to notify such child’s parent or guardian and erase such information from our records, unless the child’s parent or guardian consents to our maintaining such information.
What’s in my subscription?
Your monthly subscription includes your 7-day skin serums. Each serum comes at a full month supply and should be used twice a day, morning and evening, before a regular moisturiser or totally fine just on its own.
How do I identify my skin type?
We refer to dry skin as the type of dermis that lacks moisture, requires a lot of hydration and can be easily stressed by external cold temperatures, therefore this skin type is more prone to cracking and scaling. Oily skin has some excess of oil and sebum in its outer layer, the skin often appears shiny or greasy. Pores in oily skin are easily clogged and enlarged, so this skin type might experience more frequent blackheads and pimples than others. Sensitive skin is generally stressed by artificial chemicals, dyes and fragrances. Is easily prone to inflammation or adverse reactions and can sometimes feel stinging, burning or itchy sensations. This skin type requires special formulas to ensure its cyclic healing and reach optimum recovery.
What ingredients do you use?
We only use the very best, research-backed and organic certified ingredients. We also make sure to use them just in the right amount, chemically combining them adequately to ensure perfectly safe and efficient formulas. You can read more about our ingredients in the science page coming soon.
What are your ingredients standard?
We are committed to create the most efficient and safe products by using only the highest quality,EU approved bioactive ingredients. Products produced within the EU need to pass and be covered by robust safety legislation, EU cosmetic regulations are in fact the best and strongest in the world. ( in cosmetic the EU has banned or restricted more than 1,300 chemicals while the US has outlawed only 11 ). Thanks to our monthly, direct-to-consumer model, we are able to offer you a higher concentration of advanced ingredients without the use of heavy preservatives as we don’t need to extend the shelf-life of our serums.
Who started MAMEHA?
Mameha was founded by athlete, model and creative director Ila Colombo. Ila has been for years an advocate for holistic wellness and chemicals-free products. Unable to find quality off-the-shelf skincare that would help her with her sensitive skin, and prevent skin damage caused by pollution, Ila started Mameha with the mission to reinvent skincare faithfully to what the skin actually needs in order to achieve optimum health for as long as possible. Committed to use only natural bioactive ingredients from sustainable sources Ila has spent the last 4 years working closely with one of the oldest and most accredited organic laboratories from Italy. Our team is built around her passion for natural beauty and non-toxic everything, our work in this regard extends also to how we pack and deliver our products: our number one goal is to become a fully circular company.
How do I contact you?
For customer service or general questions: firstname.lastname@example.org For press inquiries: email@example.com For product and business collaborations: firstname.lastname@example.org For influencer relations, please email: email@example.com
How do you make sustainability a priority?
At MAMEHA, we believe that sustainability should be the starting point of everything we humans do on this planet. As a company we operate by the philosophy of producing only few products that are truly indispensable and important for the skin, we do this because one of our priorities is reducing the number of products you need to buy. We hate to see the number of products the beauty industry produces and market to us around false-myths and untrue results. In 2018 alone we collectively bought and throw away 152 billion individually packed beauty products. We think is time to change the way we keep on producing and selling, at MAMEHA we want to protect the Earth and make sure we have a bright green future ahead of us and we think that going back to simplicity is an absolute imperative.
Do I have to subscribe? Can I make a one-time purchase?
We believe in the power of adaptive dedicated skincare and long-lasting beauty, which is why we have a subscription-based model. We know that only with consistency and dedication over time we can feed and re-educate the skin for optimum health. But no stress - you can pause or cancel your subscription at any time after the first 3 months, and at no extra charge. We also understand the importance of trying and seeing a product in your hands, for this reason we have created a 2-weeks test kit that you can buy as a one-time purchase. You can find this in the PRODUCT page. (Please note that this order will include only the skincare serums and not the 3D printed accessory).
I have allergies. Can I use MAMEHA?
Yes, of course! Just make sure to read our complete ingredients list at moment of purchase. In case you have any doubts, feel free to write to us at firstname.lastname@example.org
I’m pregnant. Can I use MAMEHA?
One of the advantages of natural organic skincare is that it is safe to use in every circumstances and occasions. Our formulas are created using the best bioactive ingredients at their safest level of composition, so yes you can keep using MAMEHA 7-day serums during pregnancy. But, please note that we do not take responsibility for any new or other product that you add to your routine, and we also do not take responsibility for high-risk pregnancies, so we kindly ask you to always consult your doctor before using any cosmetic product.
DELIVERY & TIMING POLICY
Mameha reserves the right to hold processing for any orders that have not received order authorisation confirmation. Mameha reserves the right to hold processing until order information is confirmed for any and all orders if a valid billing & shipping telephone has not been provided. Copyright 2020 © Mameha, Ltd. All Rights Reserved All products are shipped and set for delivery within six business days of the Order Date.